Technology Evaluation & Benchmarking Focus Day Tuesday, 7th March 2017

12:00 PM - 12:50 PM Networking Lunch & Registration

12:50 PM - 12:55 PM Welcome Address: WBR Singapore

12:55 PM - 1:00 PM Chairperson’s Opening Remarks

Akira Mitsumasu, Vice President, Marketing & Strategy, Japan Airlines

Akira Mitsumasu

Vice President, Marketing & Strategy
Japan Airlines
  • When evaluating new technologies, what are the key areas you should be testing and looking out for?
  • What different technology solutions can help you prosper in a fast changing and competitive environment?
  • How can you establish which technology is best suited to create superior customer experiences?
  • What questions should you be asking to fully understand the pros and cons of each solution?

Akira Mitsumasu

Vice President, Marketing & Strategy
Japan Airlines

Nanthekumar Tamilselvan

Regional Head of Lifecycle Marketing
PropertyGuru

Ronan Hurley

Chief Operating Officer
Sephora SEA

1:45 PM - 2:15 PM Technology Partners Perspective: A 5 minute introduction to each solution involved today - What is their USP and what benefits do they bring to help you create winning customer experiences?

Patrick Steinbrenner, Managing Director, APAC, Insider Tom Blackman, Director of Sales, Asia, Zendesk Laurence Guy, Chairman, Hemisphere Jeannette Arrowood, Managing Director, APAC, Sysomos Volker Schmidt, Chief Revenue Officer, Productsup Jean Marc, Lead for Digital Solutions, APAC, Genesys
  • An introduction to each technology partner today - What is their USP that is not offered anywhere else?
  • How can they help you acquire and retain customers by providing a great customer experience?
  • How can they help retailers and brands achieve revenue growth in an increasingly competitive market?
  • What can they do to move customers down the funnel and increase conversion rates?

Patrick Steinbrenner

Managing Director, APAC
Insider

Tom Blackman

Director of Sales, Asia
Zendesk

Laurence Guy

Chairman
Hemisphere

Jeannette Arrowood

Managing Director, APAC
Sysomos

Volker Schmidt

Chief Revenue Officer
Productsup

Jean Marc

Lead for Digital Solutions, APAC
Genesys

2:15 PM - 3:30 PM 3X Technology Roundtables: Evaluate 1-3 of the newest technology offerings with your peers to establish who best meets your business needs

Each roundtable lasts 25 minutes

3:30 PM - 4:00 PM Networking Coffee Break

4:00 PM - 5:15 PM 3X Technology Roundtables: Evaluate 4-6 of the newest platform offerings with your peers to establish who best meets your business needs

Each roundtable lasts 25 minutes

5:15 PM - 5:35 PM Wrap Up Session

5:35 PM - 11:59 PM Chairperson’s Closing Remarks