eTail Asia 2017 (past event)
07 - 09 March, 2017
Contact Us: 65 6722 9455
Technology Evaluation & Benchmarking Focus Day Tuesday, 7th March 2017
12:00 - 12:50 Networking Lunch & Registration
12:50 - 12:55 Welcome Address: WBR Singapore
12:55 - 13:00 Chairperson’s Opening Remarks
Akira Mitsumasu
Vice President, Marketing & StrategyJapan Airlines
13:00 - 13:45 Retailer Perspective Panel Discussion: Determining your wish list for partnering with new technologies
- When evaluating new technologies, what are the key areas you should be testing and looking out for?
- What different technology solutions can help you prosper in a fast changing and competitive environment?
- How can you establish which technology is best suited to create superior customer experiences?
- What questions should you be asking to fully understand the pros and cons of each solution?
Akira Mitsumasu
Vice President, Marketing & StrategyJapan Airlines
13:45 - 14:15 Technology Partners Perspective: A 5 minute introduction to each solution involved today - What is their USP and what benefits do they bring to help you create winning customer experiences?
- An introduction to each technology partner today - What is their USP that is not offered anywhere else?
- How can they help you acquire and retain customers by providing a great customer experience?
- How can they help retailers and brands achieve revenue growth in an increasingly competitive market?
- What can they do to move customers down the funnel and increase conversion rates?
Patrick Steinbrenner
Managing Director, APACInsider
Tom Blackman
Director of Sales, AsiaZendesk
Laurence Guy
ChairmanHemisphere
Jeannette Arrowood
Managing Director, APACSysomos
Volker Schmidt
Chief Revenue OfficerProductsup
Jean Marc
Lead for Digital Solutions, APACGenesys
14:15 - 15:30 3X Technology Roundtables: Evaluate 1-3 of the newest technology offerings with your peers to establish who best meets your business needs
Each roundtable lasts 25 minutes
15:30 - 16:00 Networking Coffee Break
16:00 - 17:15 3X Technology Roundtables: Evaluate 4-6 of the newest platform offerings with your peers to establish who best meets your business needs
Each roundtable lasts 25 minutes